Contact ShelfAudit
Corrections, questions and press enquiries.
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The most useful message you can send us is a correction. If a Shopify figure on this site no longer matches what you are being charged, we want to know — a screenshot of your billing page or the pricing page you were shown, with the date, is ideal.
Write to [email protected]. We read everything and reply to most things, though not always quickly.
What to include
- For a correction: the page, the figure, what you are actually seeing, and the date.
- For a pricing question: your monthly revenue and order count. The arithmetic needs both.
- For press: what you are working on and your deadline.
What we cannot help with
We are not Shopify and have no access to any merchant account, so we cannot look into billing disputes, payouts, holds or store access. Those need Shopify's own support. We also do not take payment to review anything or to change a rating — see the affiliate disclosure for how the site is funded.